Every Question.
Answered Honestly.

Amanah (أمانة) is an Arabic term meaning trust, integrity, and responsibility. In Islam, it encompasses everything Allāh has entrusted to you - from your physical faculties to the duties and rights owed to others. When you order with Amanah, everything about trust, integrity, and service is embedded in our customer experience.

All coins and bars at Amanah are always 24K 999.9 Fine as standard. This applies to both gold and silver - every product is 24K pure without exception. We do not produce lower purity products.

Amanah uses a 50-tonne hydraulic press to produce our coins. Each coin receives three strikes - one on the top face, one on the bottom face, and one on the edge - achieving the shiny and matte finishes you see. All coins and bars also pass through a luxury buffing and polish process, giving them a brilliant finish. We recommend handling coins only with jeweller's gloves to avoid fingerprint staining.

Yes. Every Amanah coin is certified by the Islamic Monetary Council (IMC), audited under AAOIFI Sharīʿah Standard No. 57 and digitally authenticated on-chain by the Islamic Digital Certification Council (IDCC). Ownership and constructive possession (qabḍ) transfer to you at the point of purchase, which eliminates the riba risk present in most modern gold products.

The Amanah Vault is our free secure storage service for all purchased gold and silver. Rather than having your coins shipped, you can select "Free Vault" at checkout and your metal will be securely vaulted and insured in Dubai. Your holdings are fully allocated in your name and available for withdrawal or delivery at any time.

Your metal is held in Dubai with an independent, UAE-licensed vaulting operator. For the security of client holdings we do not publish the identity or location of the facility. Your metal is allocated in your name, fully insured, and never forms part of Amanah's balance sheet, so it is not exposed to Amanah's own position.

Your gold is entirely physical and fully allocated. It is not pooled, not lent, and not hypothecated. The specific coins you purchased are held in your name, securely vaulted and insured in Dubai, photographed on entry, and logged against your account. This is a core requirement of our Sharīʿah compliance - gold must be qabḍ (physically possessed or constructively possessed under your control).

Standard vault storage is free of charge with every Amanah purchase. There are no hidden fees, no monthly administration charges, and no minimum holding period. Premium plans are available for larger institutional holdings - please contact us for details.

Yes. You may request release of your holdings at any time through your Amanah account. There is no withdrawal fee from Amanah. Delivery fees apply (courier, insurance, and packaging costs). We aim to despatch within one business day of your request.

Yes, by appointment. Customers may visit our Dubai facility to inspect their holdings. Please contact us at least 72 hours in advance. Photo ID matching your account is required on arrival.

We offer secure, insured, and discreet shipping on all products. All shipments include a tracking code and are express and fully insured as standard. We use couriers including DHL, FedEx, and Emirates Post depending on the destination.

We ship gold and silver globally. However, we do not currently ship to the following countries: Afghanistan, Azerbaijan, Bangladesh, Bolivia, Cayman Islands, Chad, Chile, Egypt, Ethiopia, Gambia, Ghana, India, Iran, Iraq, Israel, Ivory Coast, Jordan, Kazakhstan, Kosovo, Libya, Mauritania, Nigeria, North Korea, Pakistan, Somalia, South Korea, South Sudan, Sudan, Syria, Tajikistan, Turkmenistan, Uganda, Ukraine, Yemen, and Zambia. Please contact us if your country is not listed - we will do our best to advise.

Every piece is minted to order, then assayed, certified and sealed before it is despatched. Counting from the moment your payment is confirmed, your order arrives within 2 weeks for the UAE and GCC, and within 3 weeks for all other destinations. These figures cover the entire process, minting, certification and delivery, and they are the same timescales shown on our Shipping page. Custom and engraved pieces take longer; we confirm a date with you before minting begins.

The customer is fully responsible for any customs duties, import taxes, clearance fees, or government charges applicable in their destination country. Amanah does not pay, reimburse, or cover customs fees under any circumstances. We strongly recommend checking your country's import regulations for precious metals before ordering.

If a shipment is returned to us because of unpaid customs charges, refused delivery or government restrictions, no refund is issued and the order is not cancelled. Your gold or silver is re-registered under your vault account and your ownership is unaffected. From there you may request a new delivery to a corrected address, for which a new delivery fee applies, or request a sell-back at the market rate on the day. You may also be liable for the return shipping and any customs or legal costs incurred.

We accept bank transfer (encouraged, to avoid processing fees), Visa, Visa Debit, Visa Electron, Mastercard, Google Pay, Apple Pay, and cryptocurrency. Cash is accepted for in-person transactions in Dubai only. We do not accept PayPal.

AED (UAE Dirham) is our official operating currency. USD payments are accepted in special cases. Prices are displayed in AED and may fluctuate due to global precious metals market movements.

Yes. All payments use SSL encryption. Our platform follows a strict KYC (Know Your Customer) protocol. Amanah is regulated by the UAE Federal tax authority and certified by the Islamic Monetary and Digital Council (IMC/IMDC). All payments are processed through our secure Tap Payments gateway.

Yes. An account is required to place an order. This allows us to maintain your order history, vault holdings, IDCC certificates, and delivery preferences securely in one place.

All Amanah sales are final. We do not accept cancellations, returns, refunds or exchanges once payment is confirmed. Every piece is minted to order and the price is locked against the live metal market at the moment of checkout, so an order cannot be unwound without loss to one party or the other. The only exceptions are an incorrect item or an item damaged in transit. In both cases the remedy is replacement. Report it within 48 hours of delivery with clear photographs and the assay seal unopened, so that we can also lodge the courier claim within their window. Nothing in this policy limits any right you hold under Federal Law No. 15 of 2020 on Consumer Protection or its Executive Regulations.

You can track your order through your account order status page, via SMS, via email confirmation, or directly through the third-party courier's tracking system using the tracking code provided at despatch.

No. All Amanah sales are final and we do not accept returns, refunds or exchanges. This includes a change of mind, a change in the metal price after purchase, and orders placed in error. The only exceptions are an incorrect item or an item damaged in transit, and in both cases the remedy is replacement of the item, not a refund. Report either within 48 hours of delivery with clear photographs and the assay seal unopened. Normal striking characteristics, minor surface variations, edge marks and toning are not damage. Nothing in this policy limits any right you hold under Federal Law No. 15 of 2020 on Consumer Protection or its Executive Regulations.

Every Amanah coin is certified by four independent bodies: the UAE General Directorate (UAEGD) for purity and hallmarking; the Islamic Monetary Council (IMC) for Sharīʿah monetary compliance; AAOIFI for annual Sharīʿah audit of our transaction structure; and the Islamic Digital Certification Council (IDCC) for blockchain-recorded digital authentication.

Each Amanah coin carries a unique serial number on its assay card. Enter this number on the IDCC verification portal at islamicmonetarycouncil.org to access your coin's full blockchain record - purity, weight, minting date and ownership history. No login is required to verify.

Yes. Our IMC certification specifically confirms that Amanah gold dinars and silver dirhams meet the classical weight and purity specifications recognised for Mahr across all major madhabs. Many scholars consider the IMC-certified gold dinar the most appropriate form of Mahr for a Muslim marriage. Our concierge team can assist with Mahr selection, personalisation, and presentation.

Yes. Because Amanah gold dinars and silver dirhams meet the classical nisab specifications, they can be used directly for Zakat calculation. Visit the Islamic Monetary Council website for the current Zakat nisab in dinar and dirham terms.